Customer Service Assistant

This vacancy presents a chance to join a leading organization. Position Overview:

• In this role, you will be responsible for attending to customers, taking orders, and ensuring a pleasant dining experience through prompt service, professionalism, and product knowledge.

Key Responsibilities:

• Greet customers warmly and answer questions about menu items.

• Take and process food and drink orders accurately.

• Ensure customers receive their orders correctly and promptly.

• Handle payments using POS systems and issue receipts.

• Maintain cleanliness of the service counter and dining area.

• Assist with packing takeout and delivery orders neatly.

• Resolve customer complaints or escalate to a supervisor when needed.

• Restock service items like napkins, cutlery, and takeaway packaging.

• Follow health, safety, and hygiene regulations.

• Support team members during peak hours for smooth operations.

• Actively promote products and upsell to increase customer spend.

Required Qualifications:

• Basic computer & Mathematics knowledge is an advantage.

Experience:

• Customer service or sales-related role, preferably within food service, retail, or hospitality.

• Demonstrated ability to interact professionally with customers and drive sales through upselling or product promotion.

Core Competencies:

• Clear communication

• Basic math and transaction handling

• Attention to detail

• Customer-focused mindset

• Sales and persuasion skills

• Multitasking and time management

Behavioral Traits:

• Polite and friendly

• Team-oriented

• Calm and patient under pressure

• Willing to learn

• Neat and well-groomed appearance.