Customer Service Agent (Hausa) at LifeBank

Job Summary

The Customer Service Agent serves as the first point of contact for LifeBank customers. This role involves handling incoming and outgoing calls, responding to customer inquiries, and providing appropriate solutions within specified time limits.

Key Responsibilities

• Answer calls, messages, and web chat inquiries from existing and prospective customers
• Process and place customer orders accurately
• Schedule dispatch of orders in a timely manner
• Provide customers with accurate product and service information
• Maintain strong relationships with partners and vendors
• Establish priorities and sequences for processing and dispatching customer requests and orders
• Escalate complex issues to customer service supervisors for proper resolution
• Maintain detailed records of customer inquiries, complaints, and interaction logs
• Build and maintain positive, trust-based relationships with customers
• Perform other duties as assigned

Required Qualifications

• Bachelor's degree (BSC) or Higher National Diploma (HND) in Marketing, Mass Communication, or a related discipline
• 1–2 years of experience in a similar customer service role
• Fluency in Hausa language
• Excellent communication skills

Compensation

N120,000 monthly (Gross)

Location

Lagos, Nigeria