Customer Service Agent at Jibs-Ray Nigeria Limited

About the Role

We are seeking a Customer Service Agent to join our team. In this role, you will educate customers on our product and service offerings, drive sales, and build lasting relationships with clients.

Key Responsibilities

• Educate customers on the benefits of products and services, assisting them in selecting the most suitable options based on their needs
• Drive sales of mobile money (MoMo) services by explaining the convenience and security of digital transactions and assisting customers with account setup
• Assist clients with enrollment and registration processes
• Meet or exceed sales targets and Key Performance Indicators (KPIs) set by the company
• Build and maintain positive relationships with customers to foster loyalty and repeat business
• Cross-sell other products and services
• Generate interest in new products or services and connect customers with sales personnel when required
• Handle customer inquiries, resolve complaints, and escalate issues as needed to ensure customer satisfaction
• Maintain accurate records of sales transactions, customer interactions, and inventory levels
• Perform mathematical calculations regarding sales and inventory
• Stay informed about market trends, product advancements, and competitive offerings to strategically position our products
• Share insights with management regarding market developments, customer preferences, and areas for improvement
• Complete activity and task reporting on a daily, weekly, and monthly basis
• Attend all required customer service-related meetings

Requirements

• Minimum of SSCE qualification
• Proven experience in sales, preferably in the telecommunications, mobile money, or related industry
• Strong interpersonal skills and the ability to effectively communicate with diverse customer groups
• Excellent negotiation and persuasion skills with a focus on closing sales
• Self-motivated with a results-oriented mindset and a drive to succeed
• Ability to work independently and as part of a team in a fast-paced environment