Customer Service Agent at Bee Bee Jump Ltd

About the Role

A dynamic team is expanding and looking for the right talent to join our customer service department.

Key Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about products, pricing, and availability
• Work with internal departments to meet customer needs
• Perform data entry across various platforms
• Keep comprehensive records of customer interactions and transactions
• Document details of inquiries, comments, and complaints
• Record details of actions taken
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

Required Qualifications

• Minimum OND, HND, or BSc in any related course
• At least 1 year of relevant work experience
• Excellent phone etiquette and strong verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work effectively
• Knowledge of customer service principles and practices
• Proficiency with relevant computer applications
• Knowledge of social media platforms
• Knowledge of administrative procedures
• Strong numeric, oral, and written communication skills
• Must reside within Ogba, Ojodu, Ketu, Ojota, Agege, or Ikeja environs

Why Join Us

• A great place to learn and develop professional skills
• Work with amazing and talented teammates
• Structured work environment
• Earn competitive incentives in addition to your monthly pay