Customer Relationship Officer (CRO) at Interrand Homes & Properties Limited

About the Role

We are seeking a qualified Customer Relationship Officer to serve as the company's first line of contact with clients. You will be responsible for ensuring excellent customer experience, building strong relationships, and maintaining the company's reputation for professionalism and trust.

Location

Gudu, Abuja, Nigeria

Key Responsibilities

• Attend to client inquiries, walk-ins, and calls promptly and professionally
• Build and maintain positive relationships with clients and prospects
• Follow up on leads, client feedback, and after-sales engagement
• Maintain a detailed database of clients and track communication history
• Support marketing and sales teams in client engagement activities
• Resolve customer complaints tactfully and escalate unresolved issues where necessary
• Contribute to developing strategies that enhance client satisfaction and retention

Requirements

• Minimum of B.Sc Degree or HND qualification in Marketing, Business Administration, Mass Communication, or a related field
• Minimum of 5 years proven experience in customer service, client relations, or a similar role
• Experience in the real estate or construction industry is an added advantage

Required Skills

• Excellent communication and interpersonal skills
• Strong negotiation and presentation abilities
• Customer-focused attitude with a passion for service excellence
• Proficiency in Microsoft Office tools and CRM applications