Customer Relations Officer at Lynn Group

Purpose Statement

We are looking for a passionate and customer-focused professional to serve as the first point of contact for customers. In this role, you will be responsible for selling and promoting the organization's products, responding to inquiries, resolving complaints, and ensuring customer satisfaction. You will also identify opportunities for upselling and support overall sales efforts.

Responsibilities

• Serve as the initial point of contact through phone, email, chat, and in-person interactions
• Respond to customer inquiries related to products, orders, and complaints
• Identify and generate sales leads, including upselling and cross-selling opportunities during customer engagements
• Accurately record all customer interactions in CRM or internal tracking systems
• Work closely with departments such as sales and logistics to resolve complex customer issues
• Deliver product information, troubleshoot basic concerns, and escalate issues when needed
• Share insights on customer behavior and trends, recommending improvements to enhance processes
• Adhere to communication guidelines while consistently representing the brand in a positive manner
• Maintain cleanliness throughout the store and adhere strictly to food safety regulations
• Use POS systems efficiently while delivering friendly and prompt customer service

Requirements

• Higher Education Diploma or equivalent; further education is a plus
• 3 years of relevant experience

Essential Skills

• Multitasking and adaptability
• Telephone etiquette and customer service excellence
• Time management and organizational skills
• Attention to detail and scheduling abilities
• Proficient use of technological tools and POS systems
• Professionalism with a strong focus on quality
• Exceptional communication abilities, including empathy, active listening, and conflict resolution
• Highly developed problem-solving skills
• Enthusiastic and customer-oriented approach