Customer Experienced Cashier at J3 Foods and Stores International
J3 Foods and Stores International
Lagos, Nigeria
CDI
Publiée il y a 1 mois · Expire dans 3 semaines
Description du poste
We are looking for a qualified candidate to fill this position.
Responsibilities
- Receive and respond promptly to all customer inquiries via phone, WhatsApp, email, or in person.
- Maintain professional and friendly communication at all times.
- Confirm customer orders, verify item availability, and ensure order accuracy.
- Log and follow up on all orders to ensure timely processing and dispatch.
- Work directly with the MD to build and maintain relationships with direct buyers.
- Ensure top-tier service is provided to these buyers, with proactive order follow-up and issue resolution.
- Maintain records of direct buyer history, such as: preferences, purchase quantity, and feedback.
- Liaise with the warehouse and logistics teams to track order status and ensure timely delivery.
- Communicate clearly to customers on dispatch status, delivery timelines, and any delays.
- Handle all customer complaints quickly and professionally, escalating where necessary to the Head HR/Admin or MD.
- Keep a record of complaints and how they were resolved.
- Maintain and update an organized customer database (especially for direct buyers and repeat clients).
- Track regular buying customers, flag inactive ones, and recommend re-engagement steps.
- Share insights and feedback from customers with the marketing and sales teams. Suggest improvements based on repeated customer concerns or requests.
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