Customer Experience & Telesales Executive at Chateau Royal Real Estate Limited

Chateau Royal Real Estate Limited

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

We are looking for a qualified candidate to fill this position. JOB SUMMARY
  • Qualification Specialist will be responsible for engaging with leads generated by our promotional venue team, conducting thorough needs assessment, and qualifying leads for further engagement with our sales team.
  • The successful candidate will have excellent communication skills, a customer-centric approach, and a strong ability to uncover and understand clients\' real estate needs.
  • Make outbound calls to a list of leads and prospects
  • Engage in conversations to introduce the products or services.
  • Build up good product knowledge in order to be able to sell its features, benefits and value to prospective candidates.
  • Collaborate closely with the sales & marketing team to understand lead sources, demographics, and engagement strategies.
  • Strive to meet or exceed lead qualification targets while ensuring the highest level of customer satisfaction.
  • We are looking for a proactive and dedicated Receivables and Telesales Officer to join our team and take charge of ensuring seamless collections from clients and recovering outstanding off-plan property payment.
  • The ideal candidate will possess excellent communication and negotiation skills to handle clients effectively and maintain healthy financial standing for the organization.
  • Develop and implement effective off-plan payment recovery strategies, tailored to the specific needs of clients and their payment history.
  • Improvement: Proactively identify areas for process improvement to enhance collection efficiency and minimize potential bad debt exposure.
Requirements & Responsibilities:
  • Minimum of at least 4years in similar role in Insurance, Real estate, Finance firms.
  • Bachelor\'s degree in Social, Business, Marketing, or a related field preferred.
  • Proven experience in telesales, lead qualification, or similar customer-facing roles.
  • Excellent verbal, organizational & communication skills with the ability to engage with attention to detail.
  • Proven experience in collections, debt recovery, or a related financial field.
  • Excellent communication and negotiation skills to engage with clients and resolve payment-related issues.
  • Strong organizational proven abilities to manage multiple client accounts and follow-up activities effectively on telesales 
  • Analytical mindset to assess client payment behaviors and tailor recovery strategies accordingly.
  • Proficiency in using financial software and MS Office applications for reporting and documentation.
  • Ability to work independently and collaboratively within a team environment...

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