Customer Experience Officer at FMR AGENCY

Job Summary

FMR AGENCY is expanding and seeking a proactive and detail-oriented Customer Experience & Marketing Assistant to join our dynamic team. You will be the primary point of contact for customer inquiries, manage customer data, follow up on leads, and actively support all marketing initiatives and events. This role is crucial for ensuring exceptional customer support and assisting in the execution of our marketing campaigns.

Key Responsibilities

• Respond to customer inquiries via WhatsApp, email, and phone during working hours using company-issued communication channels
• Match customers to appropriate products and follow up on incomplete purchases
• Manage basic CRM and customer retention lists with support from the marketing team
• Follow up with leads generated from campaigns, events, or social media
• Assist in campaign coordination and execution as directed
• Participate in and support brand events, activations, and marketing launches as scheduled
• Carry out related duties as assigned by the Head of Marketing

Required Qualifications

• BSc Degree or HND in Marketing, Business Administration, Communications, or a related field
• 1–2 years of experience in customer service, marketing, or a related role
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Proficiency with marketing tools
• Ability to multitask, take initiative, and work both independently and as part of a team

Preferred Qualifications

• Familiarity with CRM systems and customer support tools (e.g., Zendesk, Intercom)