Customer Care Assistant (NYSC)

Role Summary

Grace Moni Limited is seeking a Customer Care Assistant to support the company by contacting customers, responding to enquiries, providing accurate information about services, and assisting clients in completing required forms. The role focuses on delivering excellent customer experience and maintaining proper customer records.

Key Responsibilities

• Call customers to follow up on applications, documentation, and service updates
• Respond to customer enquiries via phone, WhatsApp, and in-person visits
• Guide customers in completing application forms correctly
• Provide accurate information about company products and services
• Maintain and update customer records and contact details
• Escalate complex issues to the appropriate department
• Follow up with customers to ensure issues are resolved
• Assist in onboarding new customers
• Maintain professionalism and confidentiality in handling client information
• Support administrative and operational tasks when required

Required Skills & Competencies

• Customer service orientation
• Active listening skills
• Problem-solving ability
• Patience and empathy
• Good record-keeping skills
• Professional telephone etiquette