Control Room Shift Manager

About the Role

We are seeking a Control Room Shift Manager to oversee all operations and coordination during assigned shifts. This is a critical position responsible for maintaining security monitoring and responding to potential threats and emergencies.

Duties and Responsibilities

• Assume full responsibility for all operations and coordination from the moment of shift takeover
• Operate and control CCTV systems, including adjusting camera angles, zooming, and recording incidents as required
• Maintain accurate records of all incidents and activities observed on CCTV
• Collaborate with security personnel to respond promptly to potential security threats or emergencies
• Conduct routine checks and tests of CCTV systems to ensure proper functioning and report any faults or issues to appropriate authorities
• Follow standard operating procedures and security protocols to maintain confidentiality and integrity of CCTV recordings
• Coordinate with law enforcement agencies when necessary, providing CCTV footage and assisting with investigations
• Report security breaches, incidents, or violations to the Security Supervisor or Manager
• Assist in training and educating security staff on proper use and operation of CCTV systems
• Stay updated on the latest developments and advancements in CCTV technology and security procedures
• Perform other related duties as required during working hours

Required Qualifications and Skills

• OND, C&G, or Trade Test II & I in ICT or Computer
• Minimum 2 years of relevant experience
• Proficient in operating and controlling CCTV systems, with knowledge of different camera types and setups
• Familiarity with security protocols and procedures
• Good understanding of privacy laws and regulations related to CCTV operation
• Strong observation and analytical skills, with ability to identify potential security threats or suspicious activities
• Excellent communication skills, both verbal and written
• Ability to remain calm and composed in high-pressure situations
• Strong attention to detail and problem-solving abilities