Community Feedback Mechanism (CFM) Officer at Young Prodigy Humanitarian Organization

About the Role

We are seeking a qualified professional to join our team as a Community Feedback Mechanism Officer. In this role, you will be responsible for managing community feedback and complaints while ensuring transparent communication and timely resolution of concerns.

Key Responsibilities

• Manage and maintain community feedback and complaint channels (hotlines, helpdesk, suggestion boxes, etc.)
• Record, categorize, and track all feedback and complaints in a confidential database
• Refer issues to relevant departments and ensure timely follow-up and resolution
• Provide feedback to communities on actions taken in response to their concerns
• Support awareness sessions to inform communities about their rights and available feedback options

Required Qualifications and Experience

• Bachelor's degree in Social Sciences, Communication, Community Development, or related field
• Minimum 2-3 years of relevant experience in accountability, community engagement, or MEAL (Monitoring, Evaluation, Accountability & Learning)
• Experience in NGO settings preferred
• Strong understanding of Accountability to Affected Populations (AAP) and humanitarian principles
• Proficiency in data collection and analysis tools (e.g., Kobo, Excel, or CRM systems)
• Ability to handle sensitive information confidentially and ethically