Offre fiable

Client Services Officer

Karishma CDK Limited

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

An established company is recruiting for the following position. Position Overview:
  • We are seeking a proactive and customer-focused Client Services Officer to manage and support client relationships throughout the enquiry, quotation, order fulfilment, and after-sales process.
  • The Client Services Officer will be responsible for responding to customer enquiries, preparing quotations, following up with clients, coordinating orders internally, and ensuring a smooth and professional customer experience.
  • The ideal candidate will have strong communication skills, commercial awareness, and excellent coordination abilities.
Key Responsibilities:
  • Serve as the primary point of contact for clients, responding to enquiries received via phone, email, or other official channels.
  • Prepare and issue customer quotations in line with approved pricing structures, terms, and company policies.
  • Proactively follow up on quotations and client enquiries, providing clarifications and updates as required.
  • Advise customers on approved price changes, promotions, or revisions, ensuring clear and timely communication.
  • Receive, process, and coordinate confirmed customer orders accurately, ensuring alignment with pricing, product specifications, and delivery timelines.
  • Liaise with internal departments including Sales, Production, Logistics, and Accounts to ensure timely and accurate order fulfilment.
  • Track orders and deliveries, proactively updating clients on order status, delays, or changes.
  • Handle customer complaints, concerns, and service issues professionally, ensuring timely resolution and escalation where necessary.
  • Maintain accurate and up-to-date customer records, quotations, order histories, and communication logs.
  • Support the sales team by providing quotation data, order confirmations, delivery schedules, and post-sales follow-ups.
  • Ensure compliance with company pricing policies, approval limits, and customer terms when dealing with clients.
  • Assist in preparing customer-related reports, including enquiry volumes, quotation follow-ups, delivery issues, and service performance metrics.
  • Build and maintain strong client relationships to promote customer satisfaction, retention, and repeat business.
  • Stay updated with changes in customer service best practices, and recommend process improvements when necessary.
Competencies
  • Bachelor’s Degree in Business Administration, Marketing, or a related field preferred, but not mandatory
  • Proven work experience as a Client Services Officer, or in a similar customer-facing and commercial coordination role.
  • Strong communication and int...

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