Client Service Manager at Beaconhill Smile Clinic Limited

About the Role

A dynamic team is expanding and looking for the right talent to lead customer service operations and elevate the patient experience.

Key Responsibilities

• Oversee and enhance the overall patient experience across all touch points
• Lead and train the customer service team to ensure high-quality service delivery
• Develop and implement strategies to improve customer engagement and retention
• Handle patient inquiries, feedback, and complaints professionally and efficiently
• Collaborate with other departments to ensure seamless service delivery
• Maintain accurate records of customer interactions and service improvements

Requirements

• Bachelor's degree in Business Administration, Customer Service, or a related field
• Minimum of 3 years of experience in customer service, preferably in the healthcare or hospitality industry
• Strong leadership and people management skills
• Excellent communication and problem-solving abilities
• Proficiency in CRM software and Microsoft Office Suite
• A patient-centric mindset with a commitment to excellence