Client Service & Information Manager at Safety Consultants and Solutions Provider Limited

Job Summary

The Client Service & Information Manager is responsible for ensuring seamless management of client interactions, document control, data capture, and information flow across projects. This role integrates client service excellence with project management support, CRM administration, and remote work capabilities to optimize operational efficiency, data accuracy, and timely communication.

This position ensures that all project-related documentation, reporting, and client communications meet organizational standards and regulatory requirements. This position offers a great opportunity for career growth.

Key Responsibilities

Client Service & Communication

• Serve as the primary point of contact for clients on project-related queries and information requests
• Maintain excellent client relationships through timely, professional, and proactive communication
• Coordinate project updates, reports, and key milestones with clients and internal stakeholders
• Ensure CRM systems are accurately updated to reflect client interactions, feedback, and follow-ups

Document & Information Management

• Manage project documentation, including technical documents, contracts, and client correspondence
• Implement document control procedures ensuring all files are complete, up-to-date, and compliant with organizational policies
• Monitor and maintain access rights to sensitive or confidential project information
• Support audit, compliance, and reporting activities by ensuring easy retrieval of relevant documents

Data Capture & Reporting

• Collect, validate, and organize project data for reporting, analysis, and decision-making
• Use CRM and other digital tools to capture client and project information accurately
• Generate management dashboards and performance reports for internal and client review
• Identify trends, gaps, or risks in client/project data and escalate as needed

Project Support & Coordination

• Assist project managers in scheduling, resource coordination, and project delivery tracking