Client Liaison Officer at Nordica

About the Role

We are seeking a Client Liaison Officer (CLO) to join our dynamic team at Nordica Fertility Centre. The CLO serves as the first point of contact for patients and visitors, playing a vital role in ensuring smooth communication and exceptional patient experience.

Key Responsibilities

• Manage walk-in and phone enquiries from patients and visitors
• Provide front desk support and patient assistance
• Operate call centre functions and coordinate patient communications
• Coordinate patient discharge processes
• Support nursing and patient care activities to ensure excellent patient experience
• Perform other assigned duties as directed by management

Note: CLOs may be required to work at any Nordica Fertility Centre location outside the Head Office as directed by management.

Qualifications and Experience

• Minimum Bachelor's Degree in any discipline (preferably Communication, Social Sciences, or Health-related field)
• 1–3 years' experience in client service, healthcare administration, or similar role
• Proficiency in Microsoft Office
• Familiarity with electronic medical record systems (advantageous)

Required Competencies

• Excellent communication and interpersonal skills
• Strong multitasking and organizational ability
• High level of professionalism and emotional intelligence
• Exceptional customer service orientation
• Attention to detail and accuracy
• Confidentiality and discretion
• Team collaboration and problem-solving skills
• Positive attitude and ability to work in a fast-paced environment