Chief Operations Officer at Velvot

Job Summary

The Chief Operations Officer will serve as the primary operational expert responsible for streamlining workflows, improving inter-departmental collaboration, and ensuring the smooth, efficient execution of core business processes across IT, Marketing, Sales, Admin, and Finance.

This role requires a strong background in IT and process methodology to implement technological and procedural changes that increase productivity and profitability.

Key Responsibilities

Process Optimization and Compliance

• Workflow Streamlining: Analyze, map, and redesign core business processes (e.g., Lead-to-Opportunity, Quote-to-Cash, Procure-to-Pay) to eliminate bottlenecks and optimize efficiency across all departments
• System Integration: Work with department heads and the IT team to ensure CRM, ERP, and Marketing Automation tools are properly integrated and configured to support efficient, measurable workflows
• Best Practice Implementation: Implement and enforce operational best practices and process frameworks (Lean, Six Sigma, ITIL) company-wide to standardize delivery and quality
• Compliance & Risk: Ensure operational procedures adhere to internal policies and relevant regulatory requirements, mitigating operational risks

Cross-Functional Management and Reporting

• KPI Tracking: Define, monitor, and report on key operational performance indicators (KPIs) relevant to Sales, Marketing, IT, and Finance, providing actionable insights to department managers
• Resource Allocation: Monitor resource utilization across key projects and operational activities, making recommendations to the CEO regarding technology and budgetary adjustments
• Operational Budget: Manage and forecast the operations department budget and contribute to expense control initiatives across the organization

IT Infrastructure Alignment

• System Reliability: Serve as the internal client for IT infrastructure and system performance