Chief Operating Officer

We are looking for a qualified candidate to fill this position. Position Overview:

• As our first COO, you will be the cornerstone of our scaling efforts. You will translate our ambitious vision into a repeatable, efficient, and scalable operational reality.

• You will own the company's internal systems, processes, and cross-functional execution, enabling the CEO to focus on long-term strategy, vision, and external relationships.

• This is a high-impact role for a leader who thrives in dynamic environments, excels at building from the ground up, and is passionate about turning strategy into results.

Key Responsibilities: Strategic Execution & Scaling (40%):

• Partner with the CEO and leadership team to operationalize the company’s strategic plan, establishing clear objectives, key results (OKRs), and accountability metrics.

• Design, implement, and continuously optimize core company-wide processes (e.g., GTM operations, product launch cycles, customer onboarding) to support hyper-growth.

• Lead the selection and implementation of scalable business systems (e-Commerce, ERP, Biometrics, CRM, PHC, Analytics and others) to improve visibility, efficiency, and decision- making.

• Own the company’s operational and financial KPIs, including gross margin, operational efficiency, and CAC/LTV, driving continuous improvement.

Cross-Functional Leadership & Integration (30%):

• Act as the chief integrator, ensuring seamless collaboration and alignment between Engineering, Product, Sales, Marketing, and Customer Success teams.

• Directly manage and scale the "execution" functions of the business, which may include Customer Success, Support, Business Operations, People/HR, IT, and Workplace.

• Establish and run the company’s operating rhythm (e.g., quarterly planning, weekly leadership meetings, metric reviews) to maintain focus, agility, and accountability.

• Resolve cross-functional bottlenecks and champion a culture of data-driven decision-making and continuous improvement.

Team & Culture Building (20%):

• Lead, mentor, and grow the operational leadership team, fostering a high-performance culture.

• Partner with the Head of People to scale company culture, talent development, and retention strategies during rapid growth.

• Build and mentor a high-performing Business Operations team to serve as internal consultants driving strategic projects.

Special Projects & Risk Management (10%):

• Lead key strategic initiatives such as international expansion, M&A integration, or new business line launches.

• Identify, assess, and mitigate operational, security, and compliance risks.

• Serve as a trusted advisor and strategic partner to the CEO, acting as a ke...