Call Center Agent at Code Lab IT & Engineering Services

About the Role

We are seeking a dedicated and charismatic communicator to join our team as a Call Center Agent / Virtual Sales Assistant. In this frontline role, you will handle inbound and outbound calls, follow up on leads, and convert interest into sales. This position requires someone who can communicate effectively, build rapport quickly, and close deals with confidence and professionalism.

Responsibilities

• Make and receive calls with confidence, clarity, and professionalism
• Engage prospects, build rapport quickly, and pitch services and products effectively
• Follow up on warm leads and convert them into paying customers
• Keep detailed records of interactions, track conversions, and update CRM tools
• Handle inquiries via phone, email, or chat in a friendly and persuasive manner
• Assist with marketing tasks including email outreach, follow-ups, and appointment scheduling

Requirements

• Bachelor's Degree with a minimum of 2 years of work experience
• Fluent, articulate English speaker with a warm and confident voice
• Strong background in sales, marketing, or telemarketing
• Proven ability to close deals and convert objections into opportunities
• Comfortable working with sales scripts, objection handling, and CRM tools
• Organized, reliable, and self-motivated
• Ability to adapt your tone and pitch based on client needs

Job Details

Location: Lagos, Nigeria
Work Arrangement: Onsite