Offre fiable

Call Center Agent

Skyline International Tourism and Hospitality Ltd

Abuja, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

An established company is recruiting for the following position. Position Overview:
  • We are seeking a motivated and customer-focused Call Center Agent to handle inbound and/or outbound calls.
  • The ideal candidate will provide excellent customer service, resolve customer inquiries efficiently, and maintain a high level of professionalism at all times.
Key Responsibilities:
  • Answer incoming calls and/or make outbound calls to customers.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Document customer interactions and update records in the system.
  • Meet or exceed performance targets such as call quality, resolution time, and customer satisfaction.
  • Follow call center scripts, procedures, and compliance guidelines.
  • Escalate complex issues to supervisors when necessary.
Requirements:
  • Education: High School Diploma or equivalent (University Degree is a plus).
Experience:  
  • Previous call center or customer service experience.
  • Familiarity with CRM or call center software.
  • Ability to work flexible shifts, including evenings or weekends.
Skills:
  • Strong verbal communication and active listening skills.
  • Basic computer skills and ability to navigate multiple systems.
  • Ability to remain calm and professional in high-pressure situations.
  • Customer-oriented mindset and problem-solving ability.
Salary N18,000 - N90,000 monthly. 

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