## Title: Business Relationship Officer

About the Role

An exciting opportunity has arisen for a motivated professional to join our dynamic team. We are seeking a Business Relationship Officer to support our payment solutions within the e-commerce group. The ideal candidate will have a strong background in fintech, e-commerce, and digital payments.

Job Objectives

This role involves managing digital payment operations, supporting product development, ensuring compliance, and delivering excellent customer and merchant experiences.

Duties and Responsibilities

Support the development and execution of payment solutions within the e-commerce group
Oversee day-to-day digital payment operations, including transaction monitoring, reconciliation, and issue resolution
Collaborate with product, technology, and compliance teams to design and improve payment workflows
Conduct market research to identify opportunities for innovation in e-commerce payments
Ensure adherence to financial regulations, risk management policies, and compliance standards
Provide insights on customer and merchant feedback to improve products
Prepare reports and dashboards to track KPIs and department performance
Assist in onboarding and supporting merchants and partners using payment solutions

Requirements

Bachelor's degree in Finance, Business Administration, Economics, Computer Science, or a related field
Minimum of 3 years of relevant work experience in fintech, digital payments, e-commerce, or financial services
Post NYSC experience required

Key Competencies

Strong understanding of payment systems, digital wallets, and online transaction processes
Familiarity with regulatory frameworks, risk management, and compliance in financial services
Excellent problem-solving, analytical, and communication skills
Proficiency in MS Office, payment platforms, and relevant fintech tools
Ability to work collaboratively across teams

Performance Metrics

Key Performance Indicators will be established and agreed upon based on business requirements.

Business Relationship Officer, Payloft

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