Business Relationship Officer, Fashion & Lifestyle

About the Role

Unified Payment Services Limited is seeking a seasoned Business Relationship Officer to drive vendor engagement and category growth within the Fashion & Lifestyle department of Payarena Mall, our digital commerce platform. The ideal candidate will play a key role in developing and managing high-value merchant relationships, curating competitive product selections, and ensuring operational excellence across the category.

Key Responsibilities

• Identify, onboard, and manage top-tier fashion and lifestyle merchants including apparel, footwear, accessories, and beauty products
• Develop and maintain strong commercial relationships with vendors, focusing on growth, retention, and category competitiveness
• Analyze vendor performance, sales data, and market trends to optimize product assortment, pricing, and promotions
• Collaborate with marketing, content, and operations teams to execute campaigns and ensure optimal merchant visibility on the platform
• Support the implementation of sales strategies and category expansion plans aligned with Payarena Mall's business goals
• Ensure merchants meet service level agreements (SLAs) on product availability, fulfillment, and customer service
• Resolve merchant issues promptly and maintain accurate records of engagements and agreements
• Act as a liaison between merchants and internal stakeholders to ensure seamless collaboration and platform usage

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Fashion Merchandising, or a related field
• Minimum 5 years of relevant experience in vendor relationship management, fashion retail, or e-commerce (Post NYSC experience required)

Required Skills & Attributes

• Relationship management expertise
• E-commerce awareness and knowledge
• Strong interest in the fashion and lifestyle industry

Performance Metrics

Key Performance Indicators will be established based on business requirements and agreed upon with the successful candidate.

Location

Lagos, Nigeria