Boutique Manager at Domeo Resources International (DRI)

About the Role

We are seeking a qualified Boutique Manager to lead the Stan & Beth store in Lagos. Reporting to the Head of Operations/Business Unit, you will be responsible for the overall performance, image, and operation of the boutique. This is a leadership position requiring a proactive manager with strong commercial acumen, impeccable taste, and a passion for high-end retail and children's fashion.

Direct Reports

• Sales Representatives
• Cashiers
• Inventory Clerks
• Customer Service Officers

Key Responsibilities

Sales & Business Performance

• Drive boutique sales to meet and exceed monthly and annual revenue targets
• Analyze sales reports and KPIs to identify trends and opportunities for growth
• Implement strategies to increase customer conversion, average basket size, and repeat business
• Collaborate with management to develop and execute marketing and promotional activities

Customer Experience

• Ensure every customer receives personalized, memorable, and luxury-level service
• Train and inspire staff to embody the Stan & Beth service philosophy — warmth, elegance, and attention to detail
• Manage client relationships, including follow-ups, VIP client engagement, and loyalty programs
• Handle customer inquiries, feedback, and complaints with professionalism and grace

Visual Merchandising & Brand Presentation

• Maintain the boutique's visual standards in line with Stan & Beth's luxury brand guidelines
• Oversee window displays, seasonal layouts, and product presentation to maximize appeal
• Ensure merchandise is displayed with impeccable cleanliness, order, and creativity

Inventory & Stock Management

• Oversee inventory levels, replenishment, and product rotation
• Coordinate with the central warehouse and suppliers for stock orders and deliveries
• Manage stock audits, loss prevention, and inventory control