Bill Support Officer at Fort Knox Group

About the Role

Fort Knox Group is seeking a detail-oriented Billing Support Officer to join our team in Lagos. In this role, you will support billing operations, ensure accuracy across multiple systems, and collaborate with cross-functional teams to maintain seamless financial processes.

Key Responsibilities

• Support billing operations through accurate data entry, validation, and reconciliation
• Identify and resolve billing discrepancies across multiple systems
• Generate and present insightful reports using Excel, Power BI, or similar tools
• Collaborate with finance, operations, and client-facing teams to ensure seamless billing
• Maintain detailed documentation and records for compliance and audit purposes
• Assist in improving billing workflows and enhancing overall process efficiency

Required Qualifications

• Bachelor's degree in Statistics, Finance, Business Administration, or a related field
• Demonstrated experience in data analysis or billing operations
• Proven ability to manage and interpret large data sets accurately

Technical & Analytical Skills

• Proficiency in Microsoft Excel or Google Sheets (pivot tables, lookups, formulas)
• Experience with Power BI, Power Query, or similar visualization tools
• Familiarity with billing systems, invoicing, and transaction logs
• Basic to intermediate SQL knowledge (advantageous)
• Oracle database knowledge (advantageous)

Soft Skills

• Strong analytical and problem-solving abilities
• Excellent written and verbal communication
• High level of attention to detail and discretion
• Strong organizational and time-management skills
• Ability to work independently and collaboratively