Assistant Restaurant Supervisor (QSR)

Position Overview

This position offers a great opportunity for career growth. The Assistant Restaurant Supervisor is responsible for supporting the Outlet Manager in the day-to-day operation of an outlet, ensuring excellent customer service, staff discipline, food safety compliance, and achievement of sales and operational targets.

The role bridges management and frontline staff, enforcing the company's standards, policies, and culture across front-end and back-end operations.

Key Responsibilities

• Report to the Outlet Manager
• Manage the outlet in the absence of an Outlet Manager
• Oversee operations and service delivery
• Supervise staff and enforce discipline
• Drive sales performance and achieve operational targets
• Manage inventory and stock control
• Ensure compliance with food safety standards and reporting requirements
• Conduct training and maintain quality control standards

Key Performance Indicators (KPIs)

• Customer satisfaction and complaint resolution
• Staff discipline and attendance
• Sales performance and target achievement
• Cleanliness and food safety compliance
• Stock control and waste reduction
• Adherence to standard operating procedures and company policies

Requirements

• Minimum B.Sc degree
• 2–4 years of experience in a QSR supervisory role
• Strong understanding of restaurant operations

Skills & Competencies

• Strong leadership and people management skills
• Excellent communication and conflict resolution skills
• Good numerical and reporting skills
• Ability to work under pressure and manage shifts effectively
• High level of integrity and accountability
• Customer-focused mindset