Assistant General Manager at Above Lifestyle

Job Purpose

The Assistant General Manager (AGM) supports the General Manager in overseeing the day-to-day operations of Above Lifestyle's outlets, ensuring exceptional guest experiences, operational efficiency, and alignment with the brand's premium hospitality standards.

The AGM serves as a bridge between management and departmental teams, driving excellence, discipline, and innovation across all business units including restaurant, lounge, club, and events.

Key Responsibilities

Operations Oversight

• Supervise daily operations across all outlets to ensure smooth workflow, timely service delivery, and adherence to brand standards
• Monitor outlet performance in areas of customer service, hygiene, staff conduct, and operational efficiency
• Enforce Standard Operating Procedures (SOPs) and ensure compliance with company policies and health/safety regulations
• Support the General Manager in strategic planning, goal-setting, and performance reporting

Guest Experience & Service Excellence

• Ensure every guest interaction reflects Above Lifestyle's premium and personalized service ethos
• Manage guest feedback, complaints, and special requests promptly and professionally
• Work closely with Restaurant, Bar, and Lounge Managers to maintain consistency in service quality

Team Leadership & Staff Management

• Supervise departmental heads (Restaurant, Bar, Kitchen, Shisha, Maintenance, Security, etc.) and ensure seamless interdepartmental collaboration
• Support recruitment, onboarding, and training of new staff to uphold service excellence and company culture
• Conduct daily and weekly briefings to align team performance with operational goals
• Drive motivation, discipline, and staff engagement initiatives to reduce turnover and improve morale
• Delegate tasks appropriately to balance team member workloads while supporting business goals

Financial & Administrative Support

• Monitor financial metrics and performance indicators