Offre fiable

Aftersales Deputy Manager

Swift Consulting

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

This vacancy presents a chance to join a leading organization. Position Overview:
  • We are seeking a proactive and results-driven *Aftersales Deputy Manager* to support the effective management of our aftersales and rentals operations.
  • The ideal candidate will play a key role in coordinating heavy equipment sales and rentals, ensuring seamless installation processes, delivering excellent aftersales customer support, and overseeing inventory and administrative operations within the unit.
Major Responsibilities
  • Coordinate daily sales and rental activities for heavy equipment, ensuring timely processing of client requests and documentation.
  • Supervise equipment deployment, installation, and handover processes to ensure operational readiness and customer satisfaction.
  • Provide structured aftersales support, including responding to service inquiries, resolving client complaints, and coordinating maintenance schedules.
  • Monitor equipment availability and utilization to optimize rentals and reduce downtime.
  • Oversee periodic stock-taking and inventory reconciliation to ensure accurate records of equipment and spare parts.
  • Maintain proper documentation for rentals, service reports, installations, and client transactions.
  • Support the development and implementation of operational procedures to improve efficiency within the unit.
  • Supervise and coordinate team members within the aftersales and rentals unit to ensure performance targets are achieved.
  • Prepare operational reports on rentals, service activities, stock levels, and team performance for management review.
  • Ensure compliance with company policies, safety standards, and operational guidelines.
Requirements:
  • Bachelor’s degree in Engineering, Business Administration, Operations Management, or related field.
  • 3–5 years’ experience in heavy equipment operations, aftersales, or rentals coordination.
  • Strong understanding of inventory management and operational processes.
  • Proven ability to supervise and coordinate teams effectively.
  • Excellent customer service and communication skills.
  • Proficiency in Microsoft Office and reporting tools.

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