Administrative & Customer Success Associate at SUBA Capital

About SUBA Capital

SUBA Capital is expanding its operations in Benin City and seeking smart, detail-oriented, and proactive professionals to join our team. This hybrid role supports both office administration and customer experience functions, ensuring smooth daily operations and exceptional service delivery to our customers.

Role Overview

As an Administrative & Customer Success Associate, you will manage customer enquiries, document interactions, provide accurate information, and support daily administrative tasks, including bookkeeping, reconciliation, and internal coordination. You will work in a fast-paced fintech environment where attention to detail and customer-first thinking are essential.

Key Responsibilities

Customer Success & Support

• Handle customer enquiries via phone, email, WhatsApp, and social media using Zoho Desk
• Monitor, track, and resolve customer issues professionally and efficiently
• Maintain accurate and up-to-date records of customer interactions, complaints, resolutions, and feedback
• Support the onboarding of new customers and assist them in navigating SUBA Capital's digital products and services
• Build positive relationships with customers to ensure satisfaction, retention, and advocacy
• Collect, document, and escalate customer insights to improve product features, service delivery, and customer experience

Administrative & Operational Duties

• Provide general administrative support, including filing, data entry, scheduling, document preparation, and office coordination
• Prepare internal and external reports, briefs, and communication materials as assigned
• Support bookkeeping activities, including daily transaction processing and reconciliation

Required Qualifications & Skills

• Excellent communication skills
• Strong organisational ability
• Customer-first mindset
• Basic familiarity with customer support and bookkeeping tools (preferably Zoho Desk and Zoho Books, or willingness to learn quickly)
• Ability to work professionally in a fast-paced fintech environment

Location

Benin City, Nigeria (Hybrid)