Admin – Data & Communications Management Executive

About the Role

An established safety consultancy is recruiting an Admin – Data & Communications Management Executive to manage organizational data, digital communications, and online engagement platforms. This role supports efficient operations, decision-making, and stakeholder interactions through a data-driven, technology-enabled approach.

You will manage large-scale online customer interactions, internal communications, and reporting, requiring a strong IT background, hands-on experience with CRM tools, and proficiency in data visualization for management reporting.

Key Responsibilities

• Manage and maintain centralized databases for customers, projects, vendors, and internal operations
• Administer and optimize online CRM platforms for large customer service operations, ensuring accurate data capture, updates, and reporting
• Coordinate online customer communication channels including email platforms, CRM portals, ticketing systems, and dashboards
• Develop and manage data dashboards, visual reports, and performance metrics for management review
• Analyze operational, customer, and service data to identify trends, gaps, and improvement opportunities
• Ensure data accuracy, integrity, security, and compliance with company policies
• Support interdepartmental communication through structured reporting, documentation, and digital collaboration tools
• Plan, coordinate, and track service-related activities across Operations, HSE, Engineering, Sales, and Marketing using data-driven tools
• Prepare periodic reports on service delivery, customer engagement, response time, and system performance
• Support online marketing and digital communications through data-backed insights to enhance brand visibility
• Maintain document control systems and ensure proper information governance

Required Qualifications & Experience

• Strong IT background with hands-on CRM platform experience
• Proven experience in large customer service environments
• Proficiency in data visualization and dashboard development
• Strong data analysis and reporting capabilities
• Excellent organizational and documentation skills

Location

Lagos, Nigeria