Admin / Customer Service Personnel at Lily Hospitals Limited

About the Role

An established company is expanding and seeking a dynamic and highly organized Admin/Customer Service Personnel to support operations and enhance customer experience.

Key Responsibilities

• Serve as the first point of contact for client inquiries via phone, email, and in person
• Provide excellent customer service by addressing queries, resolving complaints, and ensuring client satisfaction
• Manage office administration tasks including record keeping, scheduling, and correspondence
• Coordinate meetings, prepare reports, and maintain an organized filing system
• Support the software development team with day-to-day operational and administrative needs
• Assist in tracking customer feedback to improve products and services

Requirements

• Minimum of OND/HND/B.Sc in Business Administration, Management, or related fields
• Proven experience in administration and/or customer service roles (preferred)
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint)
• Ability to work well in a fast-paced, tech-driven environment