Admin and Customer Service Manager at Intersect Consortium

About the Role

A reputable organization seeks a dedicated individual to oversee administrative operations and customer service functions. In this role, you will supervise daily operations, establish efficient administrative procedures, and serve as a key liaison between clients and the organization.

Customer Service Responsibilities

• Manage client requests and respond to questions and complaints through telephone, email, and in-person interactions in a timely manner
• Take enquiries from patients or their relatives regarding services, prices, and operations
• Appropriately schedule patient appointments for consultations, evaluations, treatments, follow-ups, and re-evaluations
• Assist with complaints, billing inquiries, and other client queries
• Attempt to resolve and de-escalate issues in a calm and professional manner
• Ensure customer retention and work to increase the customer base
• Focus on providing exceptional service resulting in customer satisfaction
• Exhibit a detail-oriented, friendly attitude at all times when answering telephone calls

Patient Records and Administrative Management

• Keep proper records and maintain an updated customer and client database
• Maintain logs and records of calls, hard copies of patient files, billing activities, and other relevant information
• Open patient files for newly registered patients, allot hospital and medical record numbers
• Retrieve patient files when clients come for follow-up visits
• Ensure all discharged patients are properly followed up by primary clinicians
• Maintain and update patient medical records

Administrative Functions

• Plan and coordinate administrative procedures and systems to streamline processes
• Receive, dispatch, and disseminate official correspondence
• Identify procurement needs of the facility and ensure the availability of necessary supplies across reception, departments, kitchen, and wards
• Plan and execute operations effectively while reducing waste levels
• Maintain facility and office premises standards