Account Receivables / Debt & Recovery Officer at Echolab Radiology and Laboratory Services

About the Role

Echolab Radiology and Laboratory Services is seeking a qualified Accounts Receivable and Debt Recovery Officer to join our team in Lagos, Nigeria. In this role, you will manage outstanding payments, maintain customer relationships, and ensure effective debt recovery while upholding company credit control policies.

Key Responsibilities

• Follow up with clients and customers on outstanding payments through calls, emails, and personal visits
• Identify and escalate problematic accounts to management
• Post customer payments into customer accounts on SAP
• Reconcile invoices with payments to ensure 100% payment accuracy; seek approval for credit notes for any genuine differences before posting to SAP
• Ensure accuracy of customer ledger account balances
• Maintain professional relationships with clients while ensuring firm follow-ups on payments
• Handle disputes and discrepancies regarding invoicing or payments
• Support and liaise with debt recovery consultants for escalated debt recovery actions
• Conduct credit worthiness checks on new customers alongside the Sales Medical Representative
• Ensure adherence to company credit control policies and legal guidelines
• Collaborate with sales, finance, and customer service teams to resolve billing and payment issues

Required Qualifications

• Bachelor's degree (B.Sc.) in Accounting or related field
• ICAN certification (minimum: last stage of professional level)
• Minimum 2–3 years of experience in debt recovery, credit control, receivables management, or similar role

Required Skills and Competencies

• Strong persuasive and professional communication skills for engaging debtors and negotiating settlements
• Ability to analyze debtor accounts, reconcile outstanding balances, and identify discrepancies
• Ability to work efficiently with large volumes of data
• Critical thinking skills
• Strong interpersonal skills
• Excellent proficiency in Excel and SAP accounting software for portfolio monitoring
• Healthcare industry experience (advantageous)