Website & E-Commerce Manager at Majeurs

Key Responsibilities

Website & Platform Management

• Manage daily updates across all company websites (corporate, academy, and e-commerce platforms)
• Maintain site health including uptime, security, responsiveness, and speed optimization
• Oversee hosting, domains, plugins, and CMS upgrades (WordPress, Shopify, or Webflow)
• Conduct monthly audits for performance, broken links, and SEO compliance
• Liaise with outsourced developers or agencies for technical enhancements

E-Commerce Operations

• Manage product listings, pricing, photography, descriptions, and promotions
• Coordinate with Sales and Operations teams to ensure real-time stock accuracy
• Own the checkout and order flow to ensure a smooth, friction-free customer journey
• Set up and track discount codes, bundles, and seasonal campaigns
• Report on online revenue, cart recovery, and repeat purchase rates

User Experience (UX) & Conversion Optimization

• Continuously improve navigation, layout, and overall site usability
• Use analytics, heatmaps, and A/B testing to increase conversions
• Partner with the Creative team to align design updates with brand tone
• Ensure the website reflects the same story as physical showrooms — stylish, functional, and authentic

Analytics & Reporting

• Maintain and interpret key digital KPIs via Google Analytics, Search Console, and CRM dashboards
• Produce weekly and monthly performance reports tracking:
  • Site traffic (target: +10% MoM growth)
  • Conversion rate (target: ≥2.5%)
  • Bounce rate (target: ≤45%)
  • Page load speed (target: ≤3 seconds)
  • Online revenue growth
• Translate insights into actionable recommendations for leadership

Digital Integration & Automation

• Ensure proper integration between website, CRM, ERP, and email marketing tools
• Manage pixels, event tracking, and remarketing tags for campaigns
• Work with IT & Compliance teams to ensure NDPR/GDPR alignment and secure data handling