Warranty Officer at Mikano

About the Role

We are seeking an experienced Warranty Officer to manage, coordinate, and oversee all warranty-related activities for power generation equipment and components. In this role, you will validate claims, coordinate repairs or replacements, maintain accurate records, ensure compliance with manufacturer policies, and provide technical and administrative support to customers and internal teams.

Key Responsibilities

Warranty Claims Management

• Receive, review, and process warranty claims from service engineers, customers, or dealers
• Verify claim eligibility based on warranty terms, product serial numbers, and service history
• Approve or reject claims in accordance with company policy and OEM guidelines
• Ensure claims are submitted to OEMs or suppliers accurately and within deadlines

Technical Support & Coordination

• Liaise with technical teams to assess equipment failures and root causes
• Coordinate with engineering and service departments for repair or replacement decisions
• Assist in troubleshooting and provide feedback to improve product reliability

Documentation & Reporting

• Maintain a comprehensive database of warranty claims, service reports, and parts replaced
• Generate periodic warranty performance reports, including cost analysis and claim trends
• Ensure proper documentation of all communication and parts movements related to warranty claims

Vendor & OEM Relationship Management

• Communicate with equipment manufacturers and suppliers regarding warranty issues and parts reimbursements
• Follow up with vendors for claim approval, replacement parts, or credit notes
• Support negotiations and settlements of disputed claims

Customer Service

• Act as the primary contact for warranty-related customer inquiries
• Provide prompt feedback and updates to customers on claim status
• Ensure customer satisfaction through timely resolution of warranty cases