Waiter / Waitress at Toasties Limited

About the Role

The Waiter/Waitress is responsible for delivering excellent customer service by taking orders accurately, serving food and drinks promptly, maintaining a clean service area, and ensuring guests have a pleasant dining experience. This role represents the brand's warmth, professionalism, and service culture.

Key Responsibilities

Customer Service & Order Taking

• Welcome guests warmly and present menus professionally
• Take orders accurately and input them into the POS system
• Provide menu knowledge, make recommendations, and answer customer questions
• Serve food and drinks promptly and correctly

Brand Representation

• Maintain a clean, neat, and professional appearance at all times
• Uphold the brand's service standards—friendly, respectful, and attentive
• Handle customer concerns politely and escalate when necessary

Dining Area Management

• Set up tables, chairs, and the dining area before opening
• Ensure tables are clean, properly set, and ready for the next guest
• Clear tables promptly and ensure quick turnover
• Maintain cleanliness of service stations, cutlery, and trays

Order Accuracy & Communication

• Confirm all orders before serving
• Communicate clearly with kitchen and bar teams
• Ensure all modifications or allergies are properly passed to the kitchen

Cash Handling & POS

• Process payments via POS (cash, card, transfer) accurately
• Issue receipts and handle cash responsibly
• Report any discrepancies immediately

Hygiene & Safety

• Follow all food safety and hygiene standards
• Ensure trays, cutlery, and glassware are sanitized
• Adhere to all company safety procedures

Team Support

• Assist colleagues during peak hours
• Participate in daily briefings and trainings
• Uphold teamwork and support front-of-house and back-of-house operations