Travel Consultant - Konga Online Shopping Limited, Lagos

An established company is recruiting for the following position. ROLE OVERVIEW

• The Travel Consultant is responsible for professionally managing client travel requests from enquiry to ticket issuance, providing expert travel advice, and ensuring successful sales closure. The role requires a strong balance of technical ticketing competence, client-facing communication, and consultative sales skills - guiding clients to the best travel solutions while ensuring timely ticket issuance, revenue generation, and high customer satisfaction.

• This role goes beyond basic travel agency functions and requires the ability to act as a trusted travel advisor, proactively offering value-driven options, managing airline rules, and closing sales efficiently.

KEY DUTIES Flight Reservations & Ticket Issuance

• Handle domestic and international flight reservations using GDS and airline portals.

• Issue, reissue, cancel, and refund tickets in compliance with airline fare rules and policies.

• Accurately interpret fare rules, penalties, and ticket conditions before issuance.

• Ensure all issued tickets are error-free and aligned with client instructions.

• Manage special service requests (SSR), seat selection, meals, baggage, and airline preferences.

Client Consultation & Advisory

• Engage clients professionally to understand travel needs, preferences, and constraints.

• Advise clients on optimal routing, fare types, airline options, and travel dates.

• Proactively recommend better alternatives that offer value, flexibility, or cost savings.

• Educate clients on ticket conditions, change penalties, refundability, and baggage rules.

• Act as a reliable point of contact throughout the booking and travel process.

Sales Closure & Revenue Generation

• Actively convert flight enquiries into confirmed ticket sales.

• Apply consultative selling techniques to overcome objections and close bookings.

• Follow up on pending quotes and abandoned enquiries until closure.

• Upsell and cross-sell where appropriate (seat upgrades, baggage, insurance, add-ons).

• Ensure maximum conversion of assigned leads and repeat clients.

Relationship Management

• Build and maintain strong relationships with individual and corporate clients.

• Deliver prompt responses and maintain high service turnaround times.

• Handle client complaints, issues, and escalations professionally and efficiently.

• Retain clients through excellent service delivery and proactive engagement.

Reporting & Documentation

• Maintain accurate records of bookings, ticket issuance, and client transactions.