Training Specialist - Khenpro Global Services, Lagos

We are looking for a qualified candidate to fill this position. Role Summary

• The Training Specialist is responsible for designing, delivering, and evaluating training programs that build operational excellence, product consistency, food safety compliance, and customer service standards across all outlets.

• The role ensures employees are equipped with the technical, behavioural, and brand-specific competencies required to drive performance, efficiency, and superior guest experience in a fast-paced QSR environment.

Key Responsibilities: Training Design & Development:

• Develop structured onboarding programs for new hires (frontline, kitchen, supervisors, and managers).

• Create training manuals, SOP guides, and visual learning materials for bakery, confectionery, and QSR operations.

• Translate operational procedures into practical, easy-to-follow training modules.

• Continuously update training content to reflect new products, processes, and equipment.

Operational Skills Training: Deliver hands-on training on:

• Food preparation and production techniques

• Recipe adherence and portion control

• Equipment handling and maintenance

• Hygiene and food safety standards

• Speed of service and order accuracy

• Ensure uniformity of product quality across all locations.

Service Excellence & Brand Experience:

• Train staff on customer engagement, upselling, complaint resolution, and brand etiquette.

• Embed a culture of hospitality, cleanliness, and professionalism.

• Reinforce brand values through behavioural training.

Compliance & Food Safety:

• Conduct regular training on HACCP principles, sanitation, and workplace safety.

• Ensure teams comply with regulatory and internal quality standards.

• Support audit readiness through continuous education.

Performance Coaching & Capability Development:

• Identify skill gaps through store visits and performance observations.

• Coach outlet managers and supervisors on team leadership and productivity improvement.

• Implement refresher and remedial training where required.

Training Evaluation & Reporting:

• Track training effectiveness using KPIs such as productivity, wastage reduction, customer feedback, and operational consistency.

• Prepare training reports and recommend improvements.

• Maintain accurate training records and certification logs.

New Store Opening Support:

• Lead training rollouts for new outlet launches.

• Prepare teams for operational readiness before store opening.

• Standardize culture and p...