Tracking Officer at DAG Industries Nigeria Limited

Job Summary

The Tracking Officer is responsible for monitoring, tracking, and following up on customer loan repayments, overdue accounts, and asset-based finance portfolios. The role ensures timely recovery, accurate documentation, and compliance with the organization's credit and risk management policies. The officer also provides regular portfolio reports and supports the loan recovery and collections team in mitigating financial risks.

Key Responsibilities

Portfolio Monitoring & Tracking

• Monitor daily loan performance, repayment schedules, and overdue accounts
• Track customers' loan statuses to ensure timely repayment and compliance
• Identify delinquent accounts and escalate cases to the Collections/Recovery team
• Follow up with clients via calls, emails, and field agents to ensure prompt repayment

Data Management & Reporting

• Maintain accurate and updated records of customer accounts, transactions, and repayment activities
• Generate daily, weekly, and monthly portfolio performance reports
• Track asset-based finance items (vehicles, equipment, devices, etc.) using GPS or digital tracking tools where applicable
• Flag irregularities and report unusual activities to the Risk/Compliance team

Risk & Compliance

• Ensure all tracking activities adhere to internal credit policies and regulatory standards
• Support risk assessment by providing timely information on high-risk accounts
• Assist in verifying customer information and loan documentation as required

Customer Engagement & Support

• Engage customers professionally to remind them of due payments
• Provide assistance to customers experiencing repayment challenges and escalate for restructuring where necessary
• Maintain positive customer relationships while enforcing repayment discipline

Liaison & Collaboration

• Work closely with Loan Officers, Collections, Credit Analysts, and Recovery Officers