Telesales Agent at Outsource Nigeria

Job Summary

A dynamic team is expanding and looking for the right talent. The Telesales Agent is responsible for generating sales through outbound and inbound calls, engaging potential and existing customers, promoting products and services, and closing sales opportunities. The role requires excellent communication skills, strong persuasion, and the ability to work in a fast-paced, target-driven environment.

Key Responsibilities

Sales & Customer Engagement

• Make outbound calls to prospective customers to promote and sell company products and services
• Handle inbound calls, respond to customer enquiries, and persuade customers toward a purchase decision
• Conduct follow-up calls to convert warm leads and re-engage previous customers
• Understand customer needs clearly and match them with appropriate products or solutions

Data & Record Management

• Record all customer interactions accurately in the CRM system
• Update customer information and ensure data integrity for reporting and follow-up activities
• Maintain up-to-date knowledge of product features, pricing, promotions, and sales scripts

Target Achievement

• Meet and exceed daily, weekly, and monthly sales targets
• Participate actively in sales coaching, role-plays, and performance improvement sessions
• Track personal performance and strive for continuous improvement

Customer Service & Relationship Management

• Handle objections professionally and provide accurate and helpful information
• Build positive relationships with customers through empathy and clear communication
• Escalate unresolved issues to the appropriate team or supervisor

Compliance & Quality

• Adhere to call quality standards, scripts, and regulatory requirements
• Follow all company policies, especially those relating to customer privacy, data protection, and telemarketing regulations

Requirements

Education

• Minimum: OND, HND, or B.Sc.

Experience

• 0–2 years of experience in telesales, call centre operations, or related field