Telesale Officer at PC Planet

About the Role

We invite applications from suitably qualified candidates for the position of Telesales Officer. In this role, you will be responsible for driving sales through remote customer engagement, building strong client relationships, and achieving sales targets in the computer hardware and software industry.

Key Responsibilities

• Lead Generation & Customer Engagement: Actively identify and contact potential customers online and through phone to generate sales leads and build a client base
• Product Expertise: Develop a thorough understanding of computer hardware, software, and peripherals to effectively communicate features, benefits, and technical specifications to customers
• Sales & Negotiation: Present products, answer customer questions, explain technical details, and negotiate prices and terms to secure sales
• Customer Relationship Management: Maintain and grow profitable relationships with customers by providing excellent service, handling queries, and following up on leads and inquiries
• Sales Target Achievement: Work independently or with a team to meet or exceed monthly or quarterly sales goals and drive revenue for the company
• Market & Trend Awareness: Stay informed about the latest technology trends, online marketing strategies, and competitor activities

Essential Skills & Qualifications

• Communication & Customer Service: Exceptional ability to communicate effectively through various digital platforms and provide outstanding customer service
• Technical Aptitude: Basic to strong knowledge of computers, hardware, and related IT terminology
• Sales & Persuasion: Strong persuasion and negotiation skills to overcome objections and close deals
• Organization & Self-Motivation: Ability to manage multiple tasks, prioritize work, and remain self-motivated to achieve sales targets
• Digital Tools Proficiency: Familiarity with online sales tools, CRM systems, and communication platforms (such as email, chat, and phone)

Requirements

• Education: High school diploma or GED minimum; degrees in business, marketing, or computer science are beneficial
• Experience: Previous experience in telesales, client service, customer service, or sales roles