Telesale Executive Officer at PC Planet

About the Role

A reputable organization seeks a dedicated individual for this telesales position. You will be responsible for driving sales growth through active customer engagement, product expertise, and relationship management across multiple channels.

Key Responsibilities

• Lead Generation & Customer Engagement: Actively identify and contact potential customers online and through phone to generate sales leads and build a client base
• Product Expertise: Develop a thorough understanding of computer hardware, software, and peripherals to effectively communicate features, benefits, and technical specifications to customers
• Sales & Negotiation: Present products, answer customer questions, explain technical details, and negotiate prices and terms to secure sales
• Customer Relationship Management: Maintain and grow profitable relationships with customers by providing excellent service, handling queries, and following up on leads and inquiries
• Sales Target Achievement: Work independently or with a team to meet or exceed monthly or quarterly sales goals and drive revenue for the company
• Market & Trend Awareness: Stay informed about the latest technology trends, online marketing strategies, and competitor activities

Required Qualifications

• Minimum High School Diploma or GED; degrees in business, marketing, or computer science are beneficial
• Proven experience in telesales, client service, customer service, or sales

Essential Skills

• Communication & Customer Service: Exceptional ability to communicate effectively through various digital platforms and provide outstanding customer service
• Technical Aptitude: Basic to strong knowledge of computers, hardware, and related IT terminology
• Sales & Persuasion: Strong persuasion and negotiation skills to overcome objections and close deals
• Organization & Self-Motivation: Ability to manage multiple tasks, prioritize work, and remain self-motivated to achieve sales targets
• Digital Tools Proficiency: Familiarity with online sales tools, CRM systems, and communication platforms (email, chat, and phone)