Telephone Room Officer at Chrisvirgy Homes

Chrisvirgy Homes

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

Description du poste

We are looking for a qualified candidate to fill this position. Job Description / Responsibilities

Call Handling: Answer, screen, and direct internal and external calls to guest rooms, staff, or departments.

Guest Services: Take and deliver messages, process wake-up calls, provide hotel information, and coordinate guest requests (e.g., room service, maintenance).

Emergency Response: Handle emergency calls (fire, medical, security) according to hotel protocols and dispatch appropriate personnel.

Information Provision: Offer details on hotel facilities, services, and local attractions.

Message Management: Log and manage guest messages, activate/deactivate message lights.

System Operation: Utilize hotel telephone systems (PBX) and front office software efficiently.

Departmental Liaison: Coordinate with housekeeping, maintenance, and other departments for guest requests.

Security & Safety: Adhere to hotel security, fire, and health & safety regulations.

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