Offre vérifiée

Telemarketer Team Lead

Firstfruit Homes Limited

Abuja, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

An established company is recruiting for the following position. Position Overview:
  • The Telemarketer Team Lead is responsible for supervising and coordinating the activities of the telemarketing team to achieve sales targets, generate qualified leads, and maintain high customer satisfaction.
  • The role involves coaching agents, rnonitoring performance. ensuring quality calls, and driving productivity and revenue growth.
Key Responsibilities:
  • Lead stQervise. and motivate the telemarketing tazam to meet and exceed dely. weekly, and monthly targets
  • Assign tasks. set performance goals. and monitor team productivity
  • Train. coach. and mentor telernarketers on sales techniques. engagernent, and product knowledge
  • Monitor calls to ensure quality standards. cornpliance. and professionalism
  • Handle escalated custorTEr complaints ard complex inquiries prepare daily/weekly/rnonthly perform-lance reports for managernent
  • Track KPIs such as conversion rates. call volun-es. and revenue targets
  • Develop scripts and improve calling strategies for better results
  • Conduct regular team meetings ard performance reviews
  • Collaborate With sales and marketing teams to align campaigns and objectives
  • Ensure 02-curate documentation ard CRM updates
  • Recommerxd process Wigyovernents to increase efficiency and customer satisfaction
Required Qualifications: /Requirments
  • Bachelor's degree in Marketing, Business Administration, Commurlications. or related field (or equivalent experience)
  • years experience in telemarketing. call center. or sales roles
  • Minimum Of 1—2 years supervisory or team lead experience

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