Tele Verification Officer at DAG Industries Nigeria Limited

Purpose of the Role

The Tele-Verification Officer (TVO) is responsible for validating the accuracy and authenticity of client information and KYC documentation submitted by Credit Officers. This verification work is a critical part of the credit evaluation process and directly influences loan approval decisions. The role requires precision, strong communication skills, and the ability to handle high volumes of client interactions in a fast-paced environment.

Key Responsibilities

Telephonic Verification of Client Information

• Conduct outbound phone calls to clients, their family members, village elders, guarantors, employers, references, landlords, and other relevant contacts to verify information provided during the credit application process
• Confirm key details such as identity information, employment status, daily income/costs/savings verification, address confirmation, and personal references
• Identify discrepancies, inconsistencies, or red flags that may impact credit decisions
• Document all verification outcomes clearly and accurately in the verification system or CRM

Verification of KYC Documents

• Review all KYC documents submitted by Credit Officers, including identity documents, proof of residence, proof of income, bank/payment statements, and supporting forms
• Confirm the authenticity and validity of documents through telephonic verification methods and available digital tools
• Flag any concerns related to potential fraud, document tampering, or incomplete submissions
• Work closely with Credit Officers to resolve missing information, outstanding documents, or unclear verification notes

Quality Assurance & Compliance

• Ensure all verification activities comply with internal credit policies, regulatory standards, and KYC/AML requirements
• Maintain high levels of accuracy, documentation detail, and record-keeping to support audit and compliance checks