Offre fiable

Technical Support Specialist

Drugstoc eHub Limited

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

We are looking for a qualified candidate to fill this position. Position Overview:
  • The Technical Support Specialist provides timely, accurate, and professional technical assistance to DrugStoc’s customers and internal users, ensuring a seamless experience with the company’s pharmaceutical technology platform.
  • The role involves responding to support tickets, diagnosing and resolving technical issues, and serving as a key liaison between customers and internal product and engineering teams.
  • The specialist also supports customer onboarding, documents recurring issues, and contributes to continuous platform improvement while maintaining high service standards.
Key Responsibilites
  • Serve as the primary contact for customers experiencing technical issues across phone, email, or chat.
  • Diagnose and resolve technical problems, including access issues, order processing errors, and system bugs.
  • Log, track, and manage support tickets with clear documentation of issues and resolutions.
  • Escalate complex issues and collaborate closely with engineering and product teams.
  • Support customer onboarding, training, and adoption of the DrugStoc platform.
  • Develop and maintain support documentation, FAQs, and knowledge base articles.
  • Monitor support performance against service level agreements (SLAs).
  • Respond to urgent incidents and provide timely updates during system outages.
Required Qualifications:
  • Interested candidates should possess a Bachelor’s Degree with 2 - 3 years experience.

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