Technical Services Manager

Position Overview

The Technical Services Manager is responsible for providing strategic and operational leadership across all technical functions of the company. This role oversees HVAC, chilled water systems, cold rooms, refrigeration, and related MEP services, ensuring excellence in installation, maintenance, service delivery, compliance, and team performance.

Key Responsibilities

Technical Operations & Systems Management

• Provide overall technical leadership for the installation, testing, commissioning, and maintenance of air conditioning systems, chilled water systems, cold rooms, and refrigeration units
• Develop and enforce preventive and corrective maintenance frameworks to ensure system reliability and minimal downtime
• Lead complex troubleshooting of chillers, compressors, evaporators, condensers, cooling towers, and piping systems
• Ensure all technical operations comply with industry standards, OEM guidelines, and regulatory requirements

Team Leadership & Capacity Development

• Lead, manage, and mentor technical supervisors, engineers, and technicians
• Establish training programs to improve competence in HVAC, refrigeration, and MEP systems
• Set performance standards, conduct technical evaluations, and recommend skill upgrades
• Enforce strict adherence to Health, Safety, and Environmental (HSE) policies across all technical activities

Quality Assurance & Reporting

• Oversee quality control processes to ensure all projects meet approved technical specifications and company standards
• Conduct regular inspections, audits, and technical reviews of ongoing and completed projects
• Ensure accurate documentation and reporting of maintenance schedules, system performance, faults, and corrective actions
• Provide periodic technical and operational reports to management

Client, Vendor & Stakeholder Management

• Serve as the primary technical point of contact for clients