Technical Operations & Customer Success

About the Role

Smartflow Technologies Limited is seeking a Technical Operations & Customer Success Specialist to join our team in Lagos, Nigeria. You will be responsible for deploying our Smartvelox solution, providing technical support, and ensuring customer success throughout their journey with us.

Key Responsibilities

• Deploy the Smartvelox solution at customer sites, ensuring proper installation, configuration, and functionality
• Provide first-line technical support by troubleshooting and resolving issues at customer locations and on cloud platforms, escalating complex cases to the engineering team when required
• Act as the main technical point of contact for customers, handling complaints, investigating issues, and coordinating with internal engineering teams to ensure timely resolution
• Onboard new customers and deliver training sessions on Smartvelox cloud platforms and tools
• Generate and deliver monthly performance and usage reports via the Smarteye Web platform
• Analyze tank data, pump sales data, and system logs to support operational insights and customer reporting
• Build, maintain, and update dashboards and reports using business intelligence (BI) and data visualization tools
• Serve as a trusted technical point of contact for customers post-deployment

Required Qualifications

• B.Sc. or HND in Computer Science or related field
• 2–3 years of relevant experience
• Proficiency in Python and SQL for data extraction, analysis, reporting, and troubleshooting
• Strong experience in data analysis, reporting, and dashboard creation
• Hands-on experience with BI and visualization tools such as Looker, Power BI, or similar platforms
• Good understanding of basic network infrastructure and on-site system integrations

Required Skills & Attributes

• Excellent written and verbal communication skills with the ability to explain technical concepts clearly to non-technical users
• Strong problem-solving skills, high attention to detail, and ability to work independently while collaborating with cross-functional teams
• Customer-focused mindset with experience in managing customer operations, support, or post-deployment activities
• Experience working with IoT, monitoring, or industrial systems