Team Lead - Network Monitoring Centre

About the Role

We are seeking a Team Lead for our Network Monitoring Centre to oversee 24/7 active and passive network monitoring operations. You will ensure maximum service availability, rapid incident resolution, and excellent customer experience across our fibre, FTTx, and wireless networks.

This role is ideal for a hands-on network leader with strong technical depth and proven experience managing NOC and backend engineering teams in a telecom or ISP environment.

Key Responsibilities

• Lead and coordinate NMC, NOC, and FTTx backend engineering teams
• Ensure uninterrupted network monitoring and optimal service availability
• Oversee first-level incident management, fault logging, escalation, and resolution
• Monitor network performance thresholds and trigger proactive upgrades
• Produce daily, weekly, and monthly network performance and availability reports
• Manage shift rosters and 24/7 monitoring operations
• Drive automation and innovation in network monitoring and incident reporting
• Act as a key communication link between infrastructure teams, management, and customers

Required Qualifications

• B.Sc or B.Eng in Computer Science, Computer Engineering, Electrical/Electronics, or related field
• CCNA certification (CCNP is an advantage)
• Strong IP networking knowledge (Routing, Switching, GPON)
• 3–6 years of experience in NOC, NMC, or Network Operations roles
• Understanding of ITIL v4 service management
• Excellent communication, analytical, and customer-facing skills
• Experience with wired, wireless, P2P, and P2MP technologies