Surprise Manager at Resource Intermediaries Limited

About the Role

Resource Intermediaries Limited is seeking a qualified Surprise Manager to join our team in Lagos. You will be responsible for planning and executing memorable surprise experiences while managing client relationships, coordinating logistics, and leading a dedicated team.

Key Responsibilities

• Plan and execute a variety of surprise experiences including birthday surprises, marriage proposals, anniversaries, and special dinner dates
• Coordinate all logistics, timelines, and vendor management to ensure seamless and memorable events
• Work closely with clients to understand their needs, preferences, and vision for each surprise
• Manage client communication throughout the process, address concerns, and ensure high levels of customer satisfaction
• Source and coordinate suppliers, arrange deliveries, and manage inventory of gift items
• Oversee physical setup and decoration of venues
• Lead and supervise a team including gift shop assistants, event staff, and delivery personnel
• Create schedules, assign tasks, provide guidance, and train new employees
• Ensure all aspects of surprises meet quality standards, from gift presentation to event execution
• Monitor budgets and manage costs
• Assist with marketing initiatives and track performance metrics
• Prepare reports for senior management

Requirements

• OND, HND, or BSc qualification
• 1 - 3 years of relevant experience

Required Skills

• Excellent organizational and time management skills
• Strong communication and interpersonal abilities
• Client relationship management expertise
• Team leadership and supervision capabilities
• Attention to detail and quality control