Support Representative (Tier 1) at Vitel Wireless Limited

Job Summary

The Tier 1 Support Representative provides first-line customer assistance by addressing inquiries, resolving basic issues, and delivering a positive service experience. You will document customer interactions, escalate complex issues when needed, and work with the support team to ensure timely and consistent solutions that maintain customer satisfaction.

Key Responsibilities

• Handle general inquiries, billing issues, and basic troubleshooting
• Assist customers with account setup and device guidance
• Manage all Tier 1 partner inquiries and complaints
• Provide feedback on common issues to improve processes

Qualifications & Experience

• Bachelor's degree in Business, Communications, or a related field (or equivalent experience)
• 1–2 years of experience in customer support or a similar service-oriented role
• Solid understanding of customer service principles and support best practices
• Familiarity with CRM systems, ticketing tools, and basic troubleshooting processes
• Strong communication, problem-solving, and interpersonal skills
• Ability to work under pressure, manage multiple tasks, and handle customer inquiries with professionalism and empathy

What We Offer

• Competitive remuneration and benefits package
• Dynamic and innovative work environment
• Opportunities for professional growth and training
• Be part of Nigeria's first MVNO shaping the future of connectivity